Privacy Policy

• Identity and contact data: name, mobile number, email address and account identifiers.
• Order and delivery data: cart, products, delivery address, pincode, order history, returns, support notes and invoice details.
• Payment data: payment method, transaction reference, payment status and amounts. Full card credentials, CVV, OTP and UPI PIN are handled by the relevant bank or payment provider and are not requested by QuirkyHome support.
• Store activity: searches, wishlist, recently viewed items, reviews, review images, reward activity, referral attribution and coupon use.
• Technical data: IP address, device/browser information, cookies, logs, approximate location derived from network data and security events.

• Authenticate accounts, maintain carts and wishlists, process orders, payments, invoices, shipping, delivery, returns and customer support.
• Calculate prices, stock availability, delivery eligibility, coupons, bids, rewards and referral benefits.
• Send service messages such as OTPs, order confirmations, payment status and delivery updates.
• Prevent fraud, account abuse, payment risk, security incidents and violations of our terms.
• Analyse performance, fix errors and improve products, navigation and customer experience. Marketing messages are sent subject to applicable choices and permissions.

We may share necessary information with payment processors, banks, logistics and delivery partners, cloud hosting and storage providers, communication services, analytics/security providers, professional advisers and public authorities where legally required.

Providers receive only the data needed for their function and are expected to process it under applicable obligations. We may also disclose information during a lawful restructuring, merger or transfer of business with appropriate safeguards.

Cookies and local storage help keep you signed in, preserve carts, remember preferences, attribute referrals, measure performance and protect the website. Blocking essential storage may prevent account, cart or checkout features from working correctly.

We retain personal data for as long as reasonably required for the purposes described above, including order fulfilment, tax/accounting records, dispute handling, fraud prevention and legal compliance. Retention periods vary by record and applicable obligation.

We use access controls, encrypted network connections, logging, backups and service-provider safeguards appropriate to the nature of the data. No internet service can promise absolute security; please protect your devices and contact us if you suspect account misuse.

You may ask to access or correct relevant profile information, withdraw optional consent, stop optional marketing or request deletion where applicable and legally permitted. Some order, invoice, fraud-prevention or compliance records may need to be retained.

Send a request from the Contact Us page using the email or phone linked to your account so we can reasonably verify the request.

The storefront is intended for customers who can legally enter into a purchase contract. A parent or lawful guardian should supervise any use involving a minor.

We may update this policy to reflect service, legal or security changes. Material updates will be posted with a revised date. Privacy questions can be sent to care@quirkyhome.in.