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Consumer Policy

Return & Exchange

We want your order to arrive as expected. This page explains the general five-day return window and how eligible return or exchange requests are reviewed.

Last updated: 5 August 2026

General return window

Contact us within 5 calendar days after the order is marked delivered. Product-specific eligibility shown on the product page or communicated before purchase also applies.

1. Eligibility conditions

  • The product should be unused, unwashed, unaltered and returned with original tags, accessories, inserts and packaging.
  • The item should not show stains, fragrance, pet hair, wear, damage caused after delivery or other signs that prevent resale.
  • Items expressly marked final sale, customised, made-to-order or non-returnable on the product page are not eligible for a preference-based return, except where applicable law requires a remedy.
  • For a damaged, defective, incomplete or incorrect item, keep the shipping label, packaging and clear photo/video evidence available for verification.

2. How to request a return or exchange

  1. Open Contact Us and share your order number, registered contact details, item name and reason for the request.
  2. For a quality, damage or incorrect-item issue, provide clear supporting images when the support team asks for them.
  3. Wait for eligibility confirmation and return instructions before sending the item. Unauthorised parcels may not be traceable or accepted.
  4. Pack the approved product securely with all included pieces and hand it over using the confirmed return method.
Start a support request

3. Inspection and exchange

Returned items are inspected after receipt. Approval depends on the item matching the authorised request and the eligibility conditions above. An exchange is subject to stock availability. If the requested replacement is unavailable, support will explain the available remedy.

Normal textile characteristics such as minor shade variation, weave slubs, print placement differences or measurement tolerance are assessed against the product description and are not automatically treated as defects.

4. Refunds

After an eligible return is received and approved, the refund is initiated using the applicable method. Prepaid-order refunds are generally returned through the original payment channel; for COD or another method, verified payout details may be requested.

Bank or payment-provider posting time begins after initiation and is outside our direct control. Original shipping, COD, convenience or reverse-logistics charges may be non-refundable where disclosed and legally permitted. This does not reduce remedies for a verified wrong, damaged or defective item.

5. Cancellations and failed delivery

Contact support promptly if you need to cancel. Cancellation cannot be guaranteed after packing or dispatch. Refusing delivery does not automatically create an approved return and may be reviewed for delivery and return costs.